Our commitment

At London Documentary Network, we are committed to protecting our network’s data at all times. We aim to be absolutely transparent as to how we use your data and what we use it for. We want you to know that we are not in the business of selling, renting or trading your data to anybody, this includes any video content you share with us. To help put your mind at ease, we’ve included everything you need to know in this privacy policy and we’ve done our best not to fill it with legal jargon, so please read on and ask any questions using the contact details provided if you are unsure about anything.

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Information We Collect

London Documentary Network collects both personal and non-personal information from you, including all content contained in any video, comment or other submission. By “personal information” we mean information that identifies a natural person. When you access our website, we collect your IP address and standard web log information, such as your browser type and the pages you accessed on our website. We also may collect certain geo-location information. If you do not agree to our collection of this information, do not use the Service.

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Cookies:

Cookies are very small text files that are stored on your computer when you visit some websites.

London Documentary Network uses cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.

You can disable any cookies already stored on your computer if you wish to.

The following is strictly necessary in the operation of our website.

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Our Website Will:​

The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

 

Functional Cookies

Our Website Will:

• Offer Live Chat Support (If available)

• Track the pages you visit via Google Analytics

Targeting Cookies

Our Website Will:

• Allow you to share pages with social networks such as Facebook (If available)

Our website will not

• Share any personal information with third parties

 

Monitoring:

When using the London Documentary Network online services e.g. using our social media or website, we may collect certain information as described in the sections below for purposes including the provision and improvement of our services. Such information may include IP address, profile information, aggregate user data, preferences, technical session information, browser type, information about your computer, hardware, software, or mobile device, including a device identifier, demographic information including gender, address and age, and navigational data including log files, server logs, clickstream data, and other data such as your location, where enabled, and language preference. User IP addresses are recorded for security and monitoring purposes. If you arrived at our website via a link from another webpage, we may receive aggregate or otherwise anonymous statistical information about your visit to our site. We monitor customer traffic patterns and site usage to help us develop the design and layout of the site, and to improve the content of our website to better match the interests of our website users. We may combine this automatically collected and other non-personal information with personal information, in which case we will treat the combined information as personal information under this Privacy Policy.

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Advertising:

Ad Servers, Third Party Advertising and Website Analytics – We may work with website analytics and advertising partners, such as Google or Doubleclick, to deliver London Documentary Network advertisements on third party publisher websites, and these partners may set cookies on your computer’s web browser. These cookies allow our partners to recognise your computer so that the ad server can show you London Documentary Network advertisements elsewhere on the Internet, and so that our analytics software can measure your engagement and interactions while using London Documentary Network.com. In this way, ad servers may compile anonymous, non-personal information about where you, or others who are using your computer, saw our advertisements, whether or not you interacted with our advertisements, and actions performed on subsequent visits to London Documentary Network.com. This information allows an ad network to deliver targeted advertisements that they believe will be of most interest to you, and it allows London Documentary Network to optimise the performance of our advertising campaigns and the usability of our website. In other words, we use analytics data in concert with data about our online ads. By doing so, we can understand how anonymous users interacted with our website after seeing our ads.

 

Google Analytics​:

When someone visits www.London Documentary Network.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make any attempt to find out the identities of those visiting our website.

 

 

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Events:

When attending London Documentary Network events we may request information from you on arrival, such as your name, telephone number, email address and social media handle etc. When we do this, we will explain what we are using your data for, where it will be stored and what your rights are in-line with this privacy policy.

 

 

​Our uses of data:

London Documentary Network may use non-personal information to improve performance of our Service, to understand how anonymous users interact with our website after seeing London Documentary Network advertisements, to identify and retarget advertisements to past website visitors, and to optimise the performance of our advertising campaigns. London Documentary Network may use both non-personal information and personal information to enable the purchase and fulfillment of London Documentary Network products and services, and to improve the overall London Documentary Network customer and product experience. London Documentary Network may also use personal information for the purposes of  (for example) newsletters, special offers, and service announcements.

1. 1. Sharing and Disclosure of Information

London Documentary Network does not share, sell, rent or trade personal information with third parties for their own promotional purposes and will only share personal information as outlined below or with your consent.

1. 1. Customer Testimonials

At times, we may post customer testimonials on our website which may contain personal information. We will obtain your consent via email and/or opt-in methods prior to posting your name, location, or stated activity/interest along with any testimonial.

1. 1. Third-Party Service Providers

We use other third-party service providers to offer or facilitate services on our behalf, such as a credit/debit card processing company to charge you for product purchases, and an email service provider to send out emails on our behalf. When you order from London Documentary Network, we will share your personal information as necessary for such third-party services providers to provide the applicable service to us or on our behalf. London Documentary Network’s Service may contain links to or features from other websites. This Privacy Policy covers the privacy practices by London Documentary Network, and does not cover the privacy practices of third party websites or features. London Documentary Network is not responsible for the privacy policies and/or practices of third parties. When linking to another site or using a third party service, you should read the privacy policy on that site or service.

1. 1. Company Transactions

Information that we collect, including your personal information and non-personal information, is considered a company asset. As a result, if we are forced to fold as a company, or if we are acquired as a result of a transaction such as a merger, acquisition or sale of some or all of our assets, your information may be disclosed or transferred to a third party acquirer in connection with the transaction.

1. 1. Other disclosures of non-personal information

London Documentary Network may aggregate and/or anonymise information collected so that the information does not identify you. Our use and disclosure of aggregated, anonymised, and other non-personal information is not subject to any restrictions under this Privacy Policy, and we may disclose it to others without limitation for any purpose.

 

 

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Mailing Lists:

As part of the registration process for our mailing list, we collect personal information which you submit to us. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses.

 You can unsubscribe from our mailing list at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing your request to our legal lead: Alex Wilding (alexwilding@gmail.com).

 

Legal Compliance:

We are committed to providing a safe and secure user experience. Therefore, before permitting you to use the London Documentary Network services, we may require additional information from you in order to verify your identity or manage risk and compliance throughout our relationship. We may also obtain information about you from third parties for purposes of identity verification and fraud prevention. Finally, we may collect additional information from or about you in other ways not specifically described herein. For example, we may collect information you have provided on third party websites or store results when you respond to a survey.

We reserve the right to access and disclose your personal information when we believe in good faith that such disclosure is necessary to: (a) enforce legal rights and comply with the law; (b) comply with an order from a government entity or other competent authority, (c) prevent or address potential or actual injury or interference with our rights, property, operations, users or others who may be harmed or may suffer loss or damage; (d) protect our rights, prevent fraud and/or comply with judicial proceeding, court order, or legal process served on London Documentary Network.

1. Your Rights

   1. Opting-out

We provide you with the opportunity to “opt-out” of having your personal information used for certain purposes, when we ask for this information. To opt out of any other data collection practices set forth in this Privacy Policy, please contact alexwilding@gmail.com

1. 1. Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data lead: Alex Wilding (alexwilding@gmail.com)

 

Children’s Privacy:

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London Documentary Network’s activities and servicesare intended for general audiences and not for children under the age of 13. We do not knowingly collect personal information from children under the age of 13 and if we become aware of such collection, we will take reasonable steps to delete any such information as soon as practicable.

1. 1. International Users

London Documentary Network operates primarily in the United Kingdom and, as a result, the information we collect may be stored in the United Kingdom. Your personal information may be transferred to, used, processed or held by London Documentary Network in the United Kingdom or by other organisations in other countries, which may include countries outside of your country of residence. The information processed is used for the purposes set out in this Privacy Policy.

 

 

​How We Protect Your Personal Information:

The security of your Personal Information is important to us. We have implemented reasonable administrative, technical, and physical security measures to protect against the unauthorised access, destruction or alteration of your information. Despite such efforts, however, please understand that no security measures are completely impenetrable.

 

 

​Changes to this privacy notice:

This privacy policy was reviewed and updated on Friday 26th May 2018 and will be reviewed on a quarterly basis. You will be notified on our website as to when it is updated. If we feel any changes are particularly significant, we will post other notifications to inform you of any changes.

1. Contact Info

For any data protection / privacy enquiries, please contact:

Alex Wilding, data protection lead

London Documentary Network ltd,

Knowledge Dock Business and Innovation Centre,

4-6, University Way,

London,

E16 2RD

alexwilding@gmail.com

 

1. London Documentary Network Data Protection Security Number

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